Help center
How can we help?
Guides and fixes for the Blast Audit add-in, written from the questions customers ask us.
Getting started
Install the add-in, sign in, invite your team and import your first documents.
Troubleshooting
What to check when the add-in is blocked, OCR stalls or matching finds less than expected.
- Fix "Excel isn't ready" and read-only workbooks
- Fix a blocked add-in, a licence in use or a paywall
- Fix OCR that is stuck, slow or failed
- Fix a table snip that misses rows or shows an error
- Fix document matching that finds fewer matches than expected
- Keep snips and links when you move, copy or rename a sheet
- Stop being asked to sign in every time you open Excel
Features
How OCR, snips, matching, extraction, the document viewer and the agent work.
- How OCR works and why every document needs it
- Create and edit snips, and see what a sum snip adds up
- Copy a table from a document into Excel with a table snip
- Vouch a sample against your documents with document matching
- Extract the same fields from many documents into Excel
- Open, search and zoom documents in the document viewer
- Work in your workbook with the agent
- Supported file formats
Account and billing
Plans, licences, invoices, VAT, and what happens when you cancel or close your account.
Security and data
Where your documents are stored, for how long, and which AI models and sub-processors we use.
Still stuck?
Email the team with what you tried and, if you can, a screenshot of what you see.