Troubleshooting
What to check when the add-in is blocked, OCR stalls or matching finds less than expected.
- Fix "Excel isn't ready" and read-only workbooks
What each message on the "Blast Audit is unavailable right now" screen means, and how to fix it: Protected View, read-only files, workbook protection.
- Fix a blocked add-in, a licence in use or a paywall
What to do when Microsoft blocks Blast Audit, the buttons are greyed out, or Excel shows "License already in use" or "An active subscription is required".
- Fix OCR that is stuck, slow or failed
Read the OCR Status column, restart OCR on stuck documents, handle quota messages and scans where no text was found.
- Fix a table snip that misses rows or shows an error
Add missing rows and columns, repeat a table over several pages, and fix "No words in the frame", "No table detected" and slow table snips.
- Fix document matching that finds fewer matches than expected
Why adding documents can lower the match count, which documents were skipped, and the column options that make amounts, dates and names match.
- Keep snips and links when you move, copy or rename a sheet
Which sheet operations keep your snips and which lose them, how to get deleted snips back, and what "Failed to fetch PDF data" means.
- Stop being asked to sign in every time you open Excel
A Blast Audit session lasts 30 days. Find why yours ends sooner (logout, cleared Office data, remote desktops) and fix sign-in that does not finish.
Still stuck?
Email the team with what you tried and, if you can, a screenshot of what you see.