Payments and invoices go through Stripe, our payment provider. Owners and admins of your organisation download invoices from the Billing page.
Download an invoice
- In the dashboard, open Billing.
- Scroll to Invoices. Each row shows the invoice number, date, amount and status.
- Click Download on the row. The invoice opens in a new tab, where you can download it as a PDF.
Only owners and admins can open Billing. If your finance team needs the invoices, an owner or an admin can download them, or an owner can invite a finance colleague as an owner without product access so they do not take a seat. See Start a trial and invite your team.
If the list says No invoices available yet, your organisation has not been invoiced yet.
VAT
Prices exclude taxes (section 2.2 of the Terms and Conditions). Stripe calculates the VAT and other applicable taxes from the billing details given at checkout: your billing address, which is required, and your VAT number where it applies.
At checkout there is an optional VAT number field.
- A business in another EU country that enters its VAT number gets the reverse charge automatically: the invoice carries no VAT.
- A business in France pays French VAT (20 %), as for any domestic sale.
- No VAT number entered: VAT is charged.
If you forgot to enter your VAT number, an owner or an admin can add it for the invoices to come: on Billing, click Open customer portal and add it to your billing details. An invoice that is already paid is not changed: write to us for a credit note.
If your invoice shows VAT that should not be there, or your VAT number is missing, write to us from Help on the Blast Audit tab in Excel. Give the invoice number and your VAT number.
Payment methods
You pay by card at checkout. To change the card later, use Open customer portal on the Billing page.